Insurance Tracking Services
Keeping up with borrower insurance is one of the most critical—but often overlooked—responsibilities in lending. At TEJ Agency, we provide comprehensive insurance tracking services for banks and credit unions nationwide. Our team monitors borrower policies across real estate and non-real estate loans, flags lapses, manages communication, and ensures your institution stays protected and in compliance.
What Insurance Tracking Can Include
We tailor our insurance tracking program to match your institution’s specific risk tolerance, loan types, and workflow.
Real Estate Insurance Tracking
Monitor hazard, flood, wind, fire, and commercial property insurance for mortgages and commercial real estate loans. We handle renewals, cancellations, and deficiency detection so you don’t have to.
Auto & Equipment Insurance Tracking
Verify that titled collateral—such as vehicles or heavy equipment—is adequately covered by the borrower. Our tracking process includes comprehensive and collision policy verification to safeguard your institution’s interests.
Borrower Communication & Notices
We issue timely, compliant notices to notify borrowers of missing or invalid coverage. Our team handles follow-up and tracks documentation responses to resolution.
Lapse Detection & Escalation
When coverage is missing or insufficient, we alert your team and work toward resolution. If borrower coverage cannot be restored, we coordinate with you to activate Lender-Placed Coverage.
Document Management & Reporting
We collect, review, and retain borrower insurance documents—backed by clear, auditable reporting for your internal teams and regulators. Get transparency across your loan portfolio without the manual burden.
Why Insurance Tracking Matters
Reduces Risk of Uninsured Loss
Borrower policy lapses could leave you exposed. We help prevent gaps in protection.
Supports Regulatory Compliance
Stay aligned with flood zone requirements, investor rules, and federal lending standards.
Saves Time and Resources
Offload time-consuming insurance tasks to a trusted partner—so your team can focus on lending.
Frequently Asked Questions
What’s the difference between insurance tracking and lender-placed insurance?
Insurance tracking is the process of verifying that borrowers maintain valid insurance coverage throughout the life of a loan. Lender-placed insurance is coverage we provide only when a lapse or deficiency is found. At TEJ, our tracking and lender-placed insurance services work hand-in-hand to ensure you’re never left exposed.
What types of loans can be tracked?
We offer insurance tracking for both real estate-secured loans (residential, commercial, condos) and non-real estate loans (auto, equipment, titled collateral). Our services are scalable for institutions of any size and customizable based on loan mix.
How do you communicate with borrowers?
We manage borrower communication using your preferred methods—mail, email, or both—while ensuring that every notice is compliant and professionally handled. Our process includes first notices, reminder letters, and final lapse alerts.
How do I know tracking is working?
We provide clear reporting, audit trails, and status updates so your institution has full visibility into the tracking process. If borrower coverage is invalid, you’ll know—and we’ll work with you on next steps.
Can we use TEJ for just tracking, or do we have to buy insurance too?
Absolutely—you can use TEJ for insurance tracking only if that’s what your institution needs. Many clients start with tracking and later choose to add Lender-Placed Insurance or Blanket Coverage as their needs evolve.
